Use of mobile phones and electronic devices;
All devices that emit electromagnetic waves, such as mobile phones, electronic devices and remote control toys cause adverse effects on the aircraft’s flight equipment. Therefore, they should be turned off during the flight.
Turn on the “Flight Mode” feature on your mobile phone and devices before turning them off completely. Keep all your electronics off when the seatbelt sign is on. You may use your mobile phone in flight mode when the seatbelt sign goes out. Inform cabin crew immediately if an electronic device gets lost, damaged, overheated or if smoke comes from it.
In the cabin, during the flight;
It is prohibited to smoke cigarettes, pipes, cigars, and other tobacco products as well as electronic cigarettes during the flight.
For your personal safety;
Please keep your bag and other personal belongings with you at all times. Do not accept any packages from strangers. Do not leave your luggage or bags unattended. Remember, any items left unattended will be exterminated by security guards. Please refrain from making jokes about terrorism, bombs or weapons. Remember that such situations can lead to misunderstandings.
The luggage allowance per person on international flights varies according to the type of aircraft and the destination. Check for information on luggage allowances when booking. Please note that carry-on luggage sizes must be in compliance with the international standards.
Hazardous Materials: Liquid substances like olive oil, honey, jam, molasses, brined cheese, compressed substances (flammable, non-flammable and toxic), corrosive substances (acids, alkalis, wet batteries), explosives, ammunition, fireworks and flares, flammable liquids and solids (Combustion or heating fuels, matches and easily ignited substances), irritants, oxidizing substances (Bleaching powders and hydrogen peroxide), poisons, radioactive substances, other restricted substances (Mercury or magnetic substances) cannot be carried inside the carry-on luggage without the carrier’s permission. The electronic cigarette can only be carried inside the carry-on luggage. The transport of electronic cigarettes in the checked baggage carried and the aircraft cargo hold is dangerous and not allowed. Sharp and pointy tools are not allowed in the cabin and they can be transported only inside the checked luggage.
The carry-on luggage weight limit is 8 kg. Passengers are allowed to have 1 (one) carry-on luggage with dimensions up to 25x45x56 cm. For passengers carrying gold; If the weight of the gold is within the carry-on luggage limits (8 kg and 25x45x56 cm) it can be carried in the carry-on luggage, if the weight limit is exceeded, then a second(extra) seat must be purchased. For musical instruments that exceed the standard cabin baggage limits a second seat must be purchased.
After a flight, if you see that your luggage is damaged or missing, you are obliged to contact the ground handling services office and report it at the arrival terminal before the leaving the sterile area. Otherwise you will be responsible for the damaged/missing luggage.
Rules for Carrying Strollers;
Strollers can only be transported as checked luggage in the cargo compartment. If you are going to use the stroller at the terminal, you must first have it checked in at the counters and get a luggage tag. You can then take the stroller to the gates and hand it to ground crew for loading into the cargo compartment while boarding. It is the responsibility of our passengers to take the necessary measures to prevent the stroller from getting dirty, wet and damaged, and folding and locking it properly before handing it over to ground crew. No personal items should be left in the stroller. Otherwise, our airline will not be responsible for the loss of such unregistered items.
Infant tickets do not provide you an extra seat, however you can buy an extra seat for your infant. Removable stroller seats or car seats are not allowed inside the cabin.
We carry 1(one) stroller in the cargo hold free of charge provided that the baby has an infant ticket. If no infant/child passenger ticket is issued or you have more than 1(one) stroller, you will be charged for the extra luggage.
Special Passenger Services;
- Pregnant Passengers
28 to 36-week pregnant women can fly with a doctor’s note stating that the passenger is “Safe to fly”. The note must be written at most 7 days before the flight. After 36 weeks and onwards, pregnant women are not allowed to fly even if they have a doctor’s note.
The note should be written in English or German.
Pregnant passengers, who are expecting twins and are within their 28 (7 months) and 32 weeks of pregnancy, can fly with a doctor’s note which should be acquired 7 days or less before the flight.
- Unaccompanied Minors
Unaccompanied child passengers are accepted with the Unaccompanied Minor Form (UM Form) filled by the adult who has brought the minor to the airport. It is obligatory to submit the address/phone number of the adult/s who will meet the minor at the arrival airport.
The unaccompanied minor is later taken to the aircraft by the ground staff and handed over to the cabin purser. During this time, the accompanying adult should wait at the airport until the plane takes off. The minor passenger is later handed over at the arrival airport by the ground crew to the person specified in the UM form.
• Children between the ages 2-6 are not allowed to fly alone.
• Minors at the age of 7 and younger than 13 can fly unaccompanied.
• In order for a minor to travel unaccompanied, reservations for all steps of the trip must be final.
• The Airline is responsible for the UM passengers at the check points and the waiting halls.
• The UM passenger shall not be seated at the emergency exit doors.
• UM passengers are not accepted to connecting flights.
• The service charge for unaccompanied minors (UMNR) is 30 TL for domestic flights and 30
EUR for international flights.
- Sick passengers
Sick passengers are admitted to flights only if they have a doctor’s note stating that the patient is “Safe to fly”. This note, which can be obtained from the patient’s personal doctor or from the airport doctor can be no more than 10 days old and should be written in English or German. Sick passengers who need special care are allowed to fly only with a companion. Passengers with contagious diseases are not allowed in the cabin. When the patient is free of the disease and it is no longer contagious, s/he can fly again by submitting a doctor’s note stating his/her condition.
- Visually Impaired Passengers
Visually impaired passengers can travel with their trained and certified dogs. The passenger is required to submit the training certificate of the guide dog and the veterinary certificate proving that the animal is vaccinated. Passengers with disabilities who are unable to follow the directives given by the flight crew in emergency situations are not allowed to fly without a companion.
Travelling with Pets in the Cabin;
Pets (cat, dog or bird) can be transported in the cabin inside a cage/container, provided that their weight doesn’t exceed 8 kg. The size of the cage/container should not be larger than 45cmx35cmx20cm. Fighting dogs or similar breeds are not permitted on our flights.
Terms and Conditions for Transportation of Any Liquids and Gels;
Regulations on liquid limitation in relation to the liquids, which may be carried in the hand/cabin baggage to be carried with the passengers, traveling by air, on board the aircraft during the flight, shall be applicable to both domestic and international flights. The liquids, which are limited to be carried in the cabin baggage, may be carried in the hold baggage in accordance with the regulations prescribed by the airline operators.
Hand/cabin baggage is the baggage carried by the passengers with them after having passed through the final security checkpoint.
The liquids included in the limitation are as follows:
- Any and all kinds of liquids including water, syrups and drinks,
- Any and all kinds of cosmetics including any creams, lotions, oils (including any cosmetic oils), colognes, perfumes, mascaras (excluding any lipstick in solid forms),
- Any and all kinds of pasty materials including shaving foams, deodorants, toothpastes,
- Any and all foods and gels such as jams/marmalades, honey, yogurt, molasses and gravy, which are in semi-solid forms,
- Liquids for contact lenses, shampoos, sprays, aerosols and such other materials which are similar to the above listed materials.
Such practice shall not prohibit the passengers to carry liquid products with them during their travels, but restrict the quantities thereof. Each passenger may carry the liquid, gel and/or spray products with them, provided that such products are placed in the sealed transparent plastic bags of 1 liter with the approximate dimensions of 20 cm x 20 cm, and that the volume of each of such products does not exceed 100 ml.
- Each passenger may carry only 1 transparent plastic bag.
- The volume of each of the products placed into the bag may be maximum 100 ml.
- Regardless of the volume, no products exceeding 100 ml shall be allowed to be carried in the cabin.
- The passengers are required to present the liquid products available in their hand baggage/bags at the final security checkpoint, and to ensure that such products will pass through the x-ray equipment separately.
- No restriction for liquids shall be applicable to the hold baggage delivered to the check-in. However, the regulations prescribed by the airline operator shall be applicable.
- The fact that the passengers place the liquid products into their hold baggage by taking into account the restrictions covered by the practice, while preparing their bags, shall provide convenience for them.
Exclusions are as follows:
Considering the special cases, some exclusions shall be applicable to the restrictions. For example; it shall be possible for the passengers, who travel with their babies, to have baby food/milk at adequate amounts with them during their travels, or for the passengers, who have to take medicines, to have such medicines at adequate amounts with them during their travels provided that such medicines are in their original package.
However, such passengers may be requested to taste the baby food or the medicine, or to submit the relevant documents for the disease/illness and/or for the medication, at the final security checkpoint.
Practices for Duty Free Shopping at the Terminal and On Board the Aircraft
At the terminal:
The stores shall perform sales by means of specially sealed and transparent shopping bags. The store personnel shall place any receipt or receipts, stating the sales details (date and place of the shopping) for the products purchased, into the bag in a manner to be read without opening the bag.
Such transparent bags of the relevant store shall be sealed by the store personnel, and the passenger shall not be allowed to open such bags until the final destination.
In case of any failure in performance of such processes, the products purchased may be seized during the security checks.
During the 3-leg/transit-passenger flights:
In respect of any liquid products purchased from the Duty Free shops available at the airports in the Non-EU countries, including the airports in our country, there is no limitation for the passengers disembarking at the first airport of arrival.
However; if the passengers, who purchased liquid products from the Duty Free shops available at the airports in the Non-EU countries, including the airports in our country, disembark at the second airport of arrival, then such products shall be seized by the customs or security officials at the intermediate station, and the passengers shall not be allowed to embark the aircraft together with such products. In respect of the non-liquid products, the transparent bags, and availability of sales receipt, stating the shopping details, into the bags, and sealed bags shall be sought. Any bags and products, which are not in compliance with such requirements, shall also have been seized.
EU countries shall intend to prevent any security risks, which may arise from any products purchased from Non-EU countries before the flight to be operated from EU countries. Although it is a low probability, if any passenger has previously shopped in any EU country or any airport available at any EU country, then the bags may be carried with the passenger at the intermediate station provided that the requirements have been satisfied. The requirements are the same as the ones specified below:
Transparent bags, and availability of sales receipt, stating the shopping details, into the bags, and sealed bags.